Refund Policy

Last updated: June 2025  ·  PayEchallan

At PayEchallan, we process traffic challan payments through official government channels. Due to the nature of government payment systems, there is a mandatory waiting period of 1 to 7 business days before a challan status is reflected as "Paid" on the official RTO/traffic portal. Please read this policy carefully before raising a refund request.

Important — Please Read Before Requesting a Refund

After a successful payment, your challan may still show as "Unpaid" or "Pending" on the government portal for up to 7 business days. This is completely normal and does not mean your payment failed. Please do not raise a refund request during this waiting period.

Payment Processing Timeline (1–7 Days)

1
Payment InitiatedDay 1

Your payment is submitted and forwarded to the official traffic/RTO authority for processing.

2
ProcessingDay 1–2

The challan amount is being processed by the government payment system. No action needed from your side.

3
Under ReviewDay 2–4

The transaction is under verification by the RTO/traffic authority. Status may show 'Pending' during this period — this is normal.

4
ConfirmationDay 4–6

Payment confirmation is received from the official system. Your challan status will update to 'Paid' on the government portal.

5
Final SettlementDay 7

If your challan status has NOT been updated to 'Paid' within 7 days from payment, you are eligible to raise a refund request.

Eligible for Refund

  • Challan status still shows 'Unpaid' after 7 business days from payment
  • Payment was deducted but no confirmation receipt was generated
  • Duplicate payment made for the same challan
  • Technical error caused double deduction from your account
  • Wrong challan number paid and government system rejected it

Not Eligible for Refund

  • Request made within 1–7 business days of payment (waiting period)
  • Challan successfully paid and status updated on government portal
  • User entered incorrect vehicle number or challan details
  • Change of mind after successful payment processing
  • Convenience fee / platform service charge (non-refundable)

How to Request a Refund

01

Wait 7 Business Days

Ensure at least 7 business days have passed since your payment date before raising a refund request.

02

Check Official Portal

Verify your challan status on the official government portal (echallan.parivahan.gov.in) to confirm it is still unpaid.

03

Email Our Support

Send an email to support@payechallan.com with your registered email, vehicle number, payment reference ID, and payment screenshot.

04

Review Period

Our team will review your request within 3–5 business days and verify the payment status with the concerned authority.

05

Refund Processing

Approved refunds will be credited back to your original payment method within 5–10 business days after approval.

Need help with a refund request?

📧 support@payechallan.com

Please include your payment reference ID for faster resolution.

Support hours: Mon–Sat, 9:00 AM – 6:00 PM IST