Privacy Policy

Last updated: June 2025  ·  PayEchallan

Welcome to PayEchallan. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to check vehicle details, verify challans, and make payments.

1. Information We Collect

Personal Information: When you register or sign in via Google, we collect your name, email address, and profile photo. This information is used solely to create and manage your account.
Vehicle Information: When you search for vehicle details or challan information, we collect the vehicle registration number you enter. This is used to fetch data from official government databases.
Payment Information: Payment transactions are processed through secure third-party payment gateways (e.g., Razorpay). We do not store your card number, CVV, or banking credentials on our servers.
Usage Data: We automatically collect certain device and usage information including your IP address, browser type, pages visited, and time spent on the platform — to improve our services.

2. How We Use Your Information

Service Delivery: To fetch vehicle RC details, challan records, and process payments on your behalf.
Account Management: To create your account, maintain your history, and send important service notifications.
Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and abuse of our platform.
Improvement: To analyze usage patterns and improve the performance, features, and user experience of PayEchallan.

3. Data Sharing & Disclosure

Government APIs: Your vehicle number is shared with official government/RTO APIs solely to retrieve challan and RC information.
Payment Processors: Necessary payment details are shared with authorized payment gateway partners to complete transactions securely.
No Third-Party Selling: We do not sell, trade, or rent your personal information to any third parties for marketing or advertising purposes.
Legal Compliance: We may disclose your information if required by law, court order, or governmental authority.

4. Data Security

Encryption: All data transmitted between your browser and our servers is encrypted using HTTPS/TLS protocols.
Secure Storage: Your data is stored on secure servers with access restricted to authorized personnel only.
No Password Storage: We use Google OAuth for authentication, which means we never store your passwords.

5. Cookies

Session Cookies: We use session cookies to keep you signed in during your browsing session. These expire when you close your browser.
Preference Cookies: To remember your settings and preferences for a better experience on future visits.

6. Your Rights

Access & Correction: You can access and update your account information at any time from your profile settings.
Deletion: You may request deletion of your account and associated data by contacting us at support@payechallan.com.
Opt-Out: You can opt out of non-essential communications by clicking 'Unsubscribe' in any email or contacting our support team.

7. Children's Privacy

Age Restriction: Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors.

Questions about this policy?

📧 support@payechallan.com

We typically respond within 24–48 business hours.